It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Remember, your order is covered by our FanProtect Guarantee." This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. StubHub.com | Better Business Bureau Profile I live in GA - was supposed to go to a premier league game in England in March. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Contact us United States and Canada. Solved: Refund Request - StubHub Community How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. To reach Customer Support call 1-866-788-2482. The credits are valid through the end of 2022. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. How do I request a refund? - Ticketmaster I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Youll get a refund if your event is cancelled and not rescheduled. Maryland: Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Your refund will be processed to the payment method used at the original time of purchase. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. If your payment is pending, well cancel the payment. I saved to buy expensive tickets as a gift for my wife and now we cant go. They're upset StubHub is refusing to . Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Who do I contact? To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Another way you might reach the company is by sending them an email. JEVAR IS WHO HANDLED MY CALL. What Qualifying Event Would Trigger 18 Months COBRA Continuation? StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Having difficulty navigating this. I was refused to talk with a supervisor , I had 4 tickets listed. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. 1.866.788.2482. And never again. Still learning the basics of personal finance? Did you find it helpful? In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. These are often free tickets the seller can relist. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. See detailed StubHub customer service rankings, employee comments and much more from our sister site. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. What happens when an event is canceled? : StubHub Horrible customer service. I was only given the option of the credit and the event was in CA. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. After the switch, you will enter the email address you use to access the community in order to reset your password. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. If you have already been paid, we'll charge your credit card on file to recover the payment. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. How Do I Contact StubHub For Refund? | Insurance Guide There's a class action lawsuit against StubHub from other customers who want a refund too. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Copyright 2007 - 2023, ContactHelp.com. Click here to update this department. On March 7th, StubHub emailed Marrali a copt of its refund policy. Check out the table below to see the best alternatives to StubHub. See if youre using the right email and password. There you will see your canceled event credit along with a link to request a refund instead. Indiana: "approximately 6,800 consumers" affected. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). We'll email you when an event is canceled. You can also try refreshing your Listings page. How do I contact StubHub for a refund? How do I contact StubHub for refund? StubHub to refund canceled events after pandemic complaints Great help!!! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina Those will be paid out by the end of May. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Is SeatGeek legit? StubHub to refund canceled events after pandemic complaints - USA TODAY If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Marrali just wants her money back, and she's not the only one. Learn more about how we make money. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Would not make an exception,to a hotel reservation I made thru Priceline. Support : StubHub How to request an event on the StubHub website. I have been trying to purchase tickets for over a week now. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. They have a VOID watermark. Can you get a refund on StubHub tickets? - ETHTrust Otherwise you will receive a voucher for 120% of your purchase price. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. The clause is designed to protect both buyers and sellers. "The return of live events, the input of customers, partners, and regulators, and the . If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . And 2 hours before the game I had no listings active. Colorado: 8,688 customers due $3,120,442 in refunds. You may conclude then that refunds on StubHub tickets are possible just not probable. Click that link and you're good to go. Just log into your DoNotPay account using any. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Get useful tips, expert advice and cute animals in your inbox every week. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. 03-31-2022 08:37 AM. I waited 2 days and tried the access code again..still nothing. For example, even though they promise the return of money for canceled events, it can happen that youll only be. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can We may be compensated if you click this ad. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. It's a code that starts with SH followed by some numbers. After this experience, I'll take my business elsewhere. What do you mean Dming the moderators? https://money.com/stubhub-refunds-covid-19-cancellation/. Buy sports, concert and theatre tickets on StubHub! Keep in mind that you may not be refunded in money. 6:00 AM - 7:00 PM PT weekends. Solved: Refunds - StubHub Community The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. It is now November - this is ridiculous. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Support : StubHub Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow AND TOLD ME THAT "Recine. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Bradley R. Hightower. Click on any of the links and there is a private message link on the moderators page They can assist you. Reached out to customer service twice still can't list tickets. DoNotPay doesnt care about that. 1.866.788.2482. All Rights Reserved. The company does have something they term FanProtect Guarantee in its User Agreement. How do I contact StubHub customer service? - KnowledgeBurrow.com BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The corporate office phone number is 415-222-8400. Harris Teeter. A few days later I'm only paid out for 1 set of tickets. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. It is free to list tickets for sale, and to search for tickets to buy on StubHub. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. If you purchased on a registered account, your credit is available within your StubHub Wallet. Apply your StubHub balance during checkout on your next purchase. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. StubHub - Buy & Sell Concert, Sport & Theatre Tickets These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. StubHub refunds: How to get cash instead of credit for events - KHOU Purchased 2 NFL tickets on StubHub. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). This happens when tickets are reprinted, but they are usually still valid. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. Refund for Foo Fighters tickets? - StubHub Community Find help with your questions from other fans through our own peer-to-peer community! Stubhub said they have the seats were listed until a hour past kickoff. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. To reach customer support call 1-866-788-2482 Find contact information here. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. No. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. We will process the refund to your original payment method within 5 days. You will enter your community username and new password and done! Go ahead and file a chargeback on your credit card. to check out everything we offer. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart.
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