Turn on notifications to get alerts for all changes, including replacements and refunds. For best results, download the latest version of the Instacart app for iOS or Android. Include your email address to get a message when this question is answered. To create this article, volunteer authors worked to edit and improve it over time. When your personal shopper begins working on your order, youll see a message in the Instacart app. Recognize what's not able to be ordered and delivered. Confirms that the order was delivered to the address provided. This option will notify the shopper its an unattended delivery and prompt them to take a picture of the order at your door before they leave. If your item preferences change, make sure to review your notes when ordering the same items in the future. Copyright 2023 Instacart. Select Manage Order from the drop-down menu on the order's page. After you place an order on Instacart, you may see a charge or temporary hold from us you didn't expect. Replace items on website. Instacart Survived Covid Chaos But Can It Keep Delivering - Forbes For best results, download the latest version of the Instacart. If the brand you picture doesn't match an in-store item, your Shopper may ask you for more details so they can pick a comparable product when they shop your order. . Log in to help us get you to the right help quickly. Type your item name and see if a product matches, just in case. Shoppers can pick and pay for the items at the grocery store then deliver it to your address. How do I add custom items to Instacart? When your personal shopper begins working on your order, youll see a message in the Instacart app. When it's time for delivery, you'll see a message in the Instacart app's order screen. How to cancel Instacart order in progress - Android Nature The Order Status page is a browser-based page where your customers can see real-time updates while their orders are being fulfilled. If you have notifications turned on, youll also receive a notification. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Well let you know in your order screen if that happens. Go to, stacked horizontal lines in the upper left corner, Tap the plus or minus symbol to increase or decrease quantity, At the top left, click the 3 horizontal lines, In the item list, select the item you want to adjust the quantity on, On this item, click the number and adjust as you like, Go to the Instacart website (this feature isnt currently available in the Instacart app), Under the item youd like to update, click, Tap the current order card at the bottom of the screen OR, Dont see the option you prefer? Answer (1 of 10): Instacart currently does not add anything to the shoppers pay for added items. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. (For safety reasons, drivers might not reply while theyre en route. It's easy to track your order, from the moment your personal Shopper starts finding your items until the moment it arrives at your door. link at the top of the screen to let them know if you want to add items to your order or make other changes. We also make recommendations based on what you've bought before or what's popular in your area. Prompts customers to review changes before checkout. On a stores homepage, tap View More next to Buy It Again. Your developers can integrate the selected capabilities through REST API calls using any language, such as Java or Python. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Here's how it works. If your item preferences change, make sure. Your shopper selects the best possible replacement. Use the Instructions button for supplying your Shopper with things to look for when they pick the items from the shelf such as how you'd like deli and produce items to be, or for something else such as to watch for dates or something different altogether. Add a photo of the item, if necessary. Curbside Pickup is a service (free for Plus Members) that lets you shop your club and pick up your order, all without leaving your car. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. You can select other options for replacements, or choose a refund for the item instead. To favorite an item, select the item and the heart icon below it. If you're not sure how to place an order, this wikiHow will help. You can search the catalog or choose a replacement from a list of suggestions. You'll be asked to add a delivery address and your payment information. These items are sold at .25 lb intervals beginning as low as .25 lbs. Part of our pay is based on the number of initial items in your order. Spotted something you like? Note certain items, such as alcohol, may not be added after your order is placed. If you prefer not to replace an item, choose Dont Replace to get a refund instead. Try searching for 1 keyword (for example, searching for watermelon instead of watermelon slices). Scroll to the bottom of the delivery screen and tap Chat with shopper. This is the default option for when items arent available. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). This article has been viewed 46,717 times. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. You can check your order status with the Instacart app or website. Tap the item you want to edit 5. If you have notifications turned on, youll also receive a notification. Log in to help us get you to the right help quickly. Instacart Help Center - Tracking your order and delivery - Aldi . The "Add to order" button was back, but again I received the same error message. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Include your email address to get a message when this question is answered. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Indicates that the shopper has finished shopping and paid for the items. 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