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Read about our approach to external linking. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. BT Openreach apprentice engineer Thomas (Tom) Dickenson. I'm wondering will there be engineers working on a saturday? If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. Is there an Openreach Engineer in the house? - Page 1 - Jobs 26/04/2017. Monday 9th June 2014. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. You'll find up-to-date details of all charges and pricing information in BT Price List. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 If the work is not complex, theyll carry out all the external work required. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Working at Openreach: Employee Reviews | Indeed.com If the work is complex, Openreach will take longer to do all the external work. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. . Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Garry This could be when: We only charge for repair work on a small number of fault reports. Just click on. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. I saw one at a cabinet last Sunday afternoon. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. You might not need a visit, just the right advice and help to identify the problem! Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Answered 26 October 2019 You will work long hours and not get paid for them . Openreach Civil Engineer Interview Questions | Glassdoor A specific time cannot be given and access must be available for the entire slot. 30-03-2021 13h06, I just wanted to provide to the mods and@NeilO. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. The cookie is used to store the user consent for the cookies in the category "Performance". the home, For It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Was the First Engineer who the complaint was about actually a Qube Engineer? BT on Twitter: "@katenoblett The engineers work for Openreach not us The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Replying to . Yes, please make sure you or someone in your business is available to give the engineer access to your premises. That's usually four or five days a week between Monday and Sunday. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Noisy faults often dont show up on a line test result. as per usual ,engineers working across the road and our broadband goes down. Members of the Communication Workers Union (CWU), including call centre. Openreach field engineer at BT Review | RateMyApprenticeship I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. business and public sector, Media This cookie is set by GDPR Cookie Consent plugin. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Openreach hiring Openreach Engineer - Trainee in London, England CDM Expert - Asset & Inventory Management - BT - LinkedIn Read about our approach to external linking. Delayed repair following loss of service. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. The cookies is used to store the user consent for the cookies in the category "Necessary". Theyll aim to do this within 5 working days of you placing your order. How quickly can I get Fibre to the Premises (FTTP) installed? Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Youll be sent a new hub, so keep it somewhere handy. Damage to equipment within your premises caused by lightning or power surges. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). But heres a quick guide to the different installation terms we use, and the average timescales. The fault is due to damage caused by someone at the customer's premises. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Replying to . All in a day's work | 17 comments on LinkedIn The cookie is used to store the user consent for the cookies in the category "Other. 10. Damage caused during a break in to your premises. BT Openreach Engineer - if you can't book a visit try an independent Register (or login) on our website and you will not see this ad. Phone Engineer My background-why I left the BT Openreach Job I loved During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Include an address and phone number. My Background as a Phone Engineer in Southend. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. 1. The phone stopped working, and our broadband was down for about three hours but then came. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Please only call if you have a letter from the government saying you are high-risk. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. 0 Ratings Ibz these comments are my own and in no way represent any company that i may or may not be linked too. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Anyone else had this? . Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Amount of compensation. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Depending on the provider and package you choose, you might be able to avoid paying for line installation. I'm wondering will there be engineers working on a saturday? Compiled by Patrick Collinson. If the work is not complex, they'll carry out all the external work required. All depends when your manager wants you I guess. Well send you a confirmation email with your appointment date and time slot. The installation takes around three hours and the Openreach engineer will need access to your property. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. By clicking Accept All, you consent to the use of ALL the cookies. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Its not BT Openreach, its simply Openreach, a BT Group company.. This has been a nice experience and I wish the best to Arran in finding work.. BT on Twitter: "@richthestag I've checked with Openreach and they've Training is rushed, clothing is poor and supervisory support is weak. BT. Job Responsibilities: Undertake poling when required Work on It was reported a yesterday (I think). But opting out of some of these cookies may affect your browsing experience. 01-04-2021 In your case, communication between the two appears to have broken down badly. BT Openreach apprentice engineer Tom Dickenson: A Day in the Life If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldnt initially inform you about. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 So we have a line that works upstairs but he has broken the one we want downstairs. BT argued that you still received a partial service. It was reported a yesterday (I think). BT promised two engineer appointments but no one turned up. Your contracted to 37.5 hours a week for work which your are field based. He has sturdy life goals and knows where he wants to go. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Openreach did not have anything to add to the BT statement. The engineer said you should only have one line and said to get rid of the other. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. First, Openreach will send an engineer to assess how much work is needed. Working Hours at Openreach | Indeed.com What tips or advice would you give to others applying to BT? Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Missed appointments. The Communication Workers Union (CWU),. 30-03-2021 Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The difference between the engineers was night and day. Openreach trainee engineer interview - Page 30 - BT Community Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. Working from home no service passing the buck. Micky37 Is Openreach a Good Company to Work For? - How I Got The Job Darlington, United Kingdom. 12h52. How to report a BT line fault or broadband fault. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. business and public sector, For business and public Some modules are disabled because cookies are declined. Come home no Internet. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. @bt_uk. It's back to the future trying to get my BT broadband to work But you will have heard of BT, BT Broadband and BT Infinity . You were left wondering if this was just a temporary fix. Well send you a text with your engineers name and mobile number. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. BT won't send no one out because @SkyHelpTeam are my provider. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. View Vacancy : Openreach Trainee Engineer (BT) - Planit If a charge is likely, well let you know. Contact Us | Openreach Hence, the addition of working experience gained from Openreach can truly be like a milestone . Work experience gained by working for Openreach is truly respected in its particular field by other firms. Openreach - how long to fix a fault - Edugeek Well let you know how quickly you could be up and running when you order fibre broadband. Engineer call outs and costs | BT Business - Providing support for Service and Commercial inventory. To change your appointment: You can also easily change engineer appointments using the BT Business app. Do I have to pay for this visit? Not really a good service from BT. And once you've got some experience under your belt, there should be opportunities for overtime. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Openreach Civil Engineer Interview Questions | Glassdoor What is a Fibre to the Premises (FTTP) Service Identifier? Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. The union was . More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Jobs at Bt Openreach - Civil Poling Engineer We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Simon Donegani - CER / Field Insights - North England - Openreach Openreach on LinkedIn: #weareopenreach | 17 comments Ask questions and share tips with other people 24 hours a day. Interview. They showed their strength but on Monday they will show their generosity. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. New Phone Installation for Broadband | How Long Does it Take? What's Asked 22 May 2022 & Broadcast. and. Asked 8 September 2022 Management Answered 8 September 2022 Answer See 1 answer Can you do overtime as a wifi engineer straight away,or how long before you can do overtime ? Caught between BT and Openreach over our cut telephone line Civil's don't have to give the hrs travel time as you have to start at a yard. We publish our charges in our terms and conditions charges schedule. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. 2023 BBC. Again, no one turned up. https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571 https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Installation day: What to expect Ring sky told an engineer will come out in the next 48 hrs. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. Openreach, which controls most of the UK's. If you already have an ONT, its very quick to get connected. BT strike: Thousands of workers to take action for two days Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. It also insists that the line is properly fixed. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. And once you've got some experience under your belt, there should be opportunities for overtime. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. How are the working hours at Openreach? | Indeed.com A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. Theres no charge for most engineer visits. You can view these money saving ideas by clicking HERE. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Thousands of members of Communication Workers Union will take action for 24 hours. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Please enter at least 3 characters to search. What's the least amount of exercise we can get away with? Do openreach work bank holidays? - Plusnet Community This is simply not true. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. (adsbygoogle = window.adsbygoogle || []).push({}); Then just follow our step-by-step guide to install your broadband yourself. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. on I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Contact from abroad. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. These cookies track visitors across websites and collect information to provide customized ads. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. Ive heard people say Sky told me I need to have my Router plugged into the main socket, and not an extension, in order for my internet to work. It could be Sky's Openreach account number, for the details that ISPs have given them. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. A specific time cannot be given and access must be available for the entire slot. For We have a range of ways to get in touch for new and existing customers. These cookies ensure basic functionalities and security features of the website, anonymously. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. The BBC is not responsible for the content of external sites. Account and billing. When you report a fault, we try and assess whether therell be a charge or not. It says: Were very sorry about the problem with NJs broadband service. 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Send us your details and we'll be in touch as soon as we can. BT Openreach What a great place to work! bt openreach working up a pole today. ", http://www.speedtest.net/my-result/3167201384. Faulty equipment like a telephone or router not covered by a maintenance contract. If you cant change your appointment, chat online or call us and we'll do it for you. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Suggest you contact openreach as this is BT Retail /Consumer forum. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet.