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Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Pretty Much a Corporate ruse designed to make communication difficult. Parents give the movies their ratings-men and women just like you. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Press question mark to learn the rest of the keyboard shortcuts. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. When I purchase tickets online, it requests a zip code, but what if you're from Canada? The customer service was so good too. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. The ultimate first world problem! Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. With this app, sometimes it works and sometimes it doesn't. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Gift card orders cannot be delivered to PO Boxes. Any purchase made with a gift card must go to the box office for refunds. CDA Idaho. No, you cant. Do all movies have to be rated? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. So I was at work trying to print this and no images or barcodes were popping up. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? Then, depending on how well a film performs, we will determine if it will "hold over" another week. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. Completely fraudulent activity. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Check balance. I accidentally bought a ticket to the wrong movie. Wondering if this happened to any of you or a similar issue. Paragon Theaters offers discounted pricing for large groups of 50 and up. View number of available credits for your Movie Club account. What actions has Regal taken in regards to the coronavirus? So, step right up for an entertainment treat. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. You can exchange the ticket for credit and reuse it for future purchases. Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. Guest Services At Cinemark | We Are Here To Help 0 stars if possible. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. For questions about gift cards check out or Gift Card FAQ. ), as well as private movie screenings and larger corporate events. Enter your email address and the confirmation number. When there's a problem, there's absolutely no support. Can I get some help here printing these tickets? So hit them up on Twitter and they'll help. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. There's a little square with the broken image . An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Total RIP OFF. Never ever deal with these people. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Children 3 to 11 must pay the child admission price. NC-17 -- No One 17 and Under Admitted. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? When I click on the link, the webpage comes up only as text. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Do You Sell Gift Cards? View our, Yes. How Do I Change My Seats? Lowe and behold I had an email in key spam account. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. That makes six. Click on the link you can find under a headline Refund/Exchange. Precious metals are still not accepted. Always look for the "No Passes" or "Special Engagement" description next to the film title. Find out how we combat fake reviews. The only tickets showing on my account history on Fandango are the ones I actually want. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. The Regal Crown Club FAQ's can be found here. Contact your local theatre if you have questions regarding any state or local requirements. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. The application is provided on an "as-is" and "as available" basis. I am VERY UNHAPPY. Do You Have Student Discounts? Fandango does not offer partial refunds either. When I get to the theater what should I do? All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. What are the hours at the Chatterbox at Paragon Village? There are no refunds after the printed showtime. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. I would suggest you avoid this company. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. No images. When I went to the website to enter the codes, their system was down. Is Your Popcorn Gluten Free? Login to your Regal Crown Club or Regal Unlimited account. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Lux Box I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. AMC Gift Cards purchased in the U.S. and gift certificates purchased in Canada are non-transferable. I can promise you. $70 spent and had to purchase new tickets to see the show. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. And I get to pay an extra fee for this hassle? If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. We also accept Promotional Codes and Gift Cards. $70 spent and had to purchase new tickets to see the show. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Please note that there is a maximum of ten tickets per online order. Here are 8 tips for writing great reviews. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. When Fandango works, it's fine. Accidental Order? Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. *3D Upcharge. How Does Fandango Refund Tickets by Email? They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". I e-mailed. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Absolute garbage company with terrible customer service! Some websites just DO NOT work properly & it seems Please reach out to your local theaterbox office and speak to a Manager prior to the start of the movie so they can change things. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. Do not use them.Mike. No, you cant. An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). Site shows the same bad phone #. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Still no response from Fandango. I received my confirmation # and there's a link to view my tickets. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Basically, made one order over Fandango with A list, but during payment submission the website crashed. View Movie Club Payment Transactions. JavaScript is disabled. Yes! Does my theatre offer a student discount? What other gift can provide action, drama, comedy and Junior Mints? Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Some types of passes cannot be used for newly released films. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. Is the ratings system a law? Parents should be especially careful about letting their younger children attend. So, don't be shy with them at the box office. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Only to tell me they cant help me & will have to send it to the corporate office. Bought 4 tickets using a gift card & balance going on my credit card. Why can't I register the gift card I received? It won't go away until after that Thursday. Who gives movies their ratings? When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. I have the exact same error. Pleaseclick herefor further details on how to use your Fandango gift card. Thieves. Senior prices vary by theater. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. Their response was that the promotion had ended, nothing they can do. I was on website and looked at tickets for a movie. its a very bad app. Please visit our Health & Safety Action In Regards to the Coronavirus page. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? Go to that theater and print the ticket at the kiosk then go to customer service and ask for a refund. Not all ticket types are available for all performances. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. The only way I could get a credit was if I joined their VIP program. Totally inflexible. Please call theatre for any local restrictions. How Do I Make a Donation Request? Please don't use Fandango for your movie tickets. You can visit your local theatre to find their specific pricing policy. My plans changed - can I refund my order? View recurring transaction details for previous monthly payments. FAQs Applicants must also present a negative TB test or chest xray within 6 months of hire. I forgot to print a ticket off Fandango. How can I still get in - Quora On a holiday week, the showtimes may not be available until Wednesday. Do You Offer Military Discounts? If you prefer calling, you can request a refund on the phone. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Gift cards also can be purchased at any theater. For extenuating circumstances, please consult theatre management. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. Corporate I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Open it in your web browserand start exploring the services we can offer. Refundsare not available after the booking showtime. Anyone can write a Trustpilot review. I received a gift card and tried using it but kept getting an error message. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. Discounts are available on purchases of $10,000 or more. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Customer Service chat is the biggest joke. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. are permitted to be used within any Regal Entertainment Group facility. Look at all the negative reviews - it is true. DoNotPay offers you the chance to refund movie tickets online in just a few clicks. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Cinemark - Refund Request The reservations page on AMC showed a ticket for Avengers Endgame on . Amazingly the purchased showed up. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. I go back to Fandango and they are escalating the issue to a higher level. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. Pricing is available on each theater's Ticket Pricing tab. Would give zero stars if I could. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. Are military and student discount tickets available through Fandango? Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. Have a credit on a VIP card but can't use . Donation Request Legal Reigns supreme. I heard that if you get tickets of Fandango you get a QR code - Quora What are the rules for contests and giveaways? The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. You can check your gift card balance. Not all Regal Entertainment Group locations offer a bargain matinee price discount. This along with their surcharge makes them not worth the hassle. Fandango If I could change one thing about Fandango, it would be that you wouldn't have to pay a convenience fee to purchase tickets. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Select why you want to continue (Refund or Exchange) AXIS15 EXTREME Since I did not cancel my tickets before the movie the refused to refund tickets. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Does my theatre have a military discount? You can definitely purchase tickets online! Check Movie Club Credit Balance. Yes. Have you tried pulling up your order/confirm on the mobile app? When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Sorry, but all credit cards used must have a U.S. billing address. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Recliners Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. What are the theaters' admittance procedures? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Please see one of our theatre managers if you have any questions regarding 3-D films. I contact Fandango. I'm now complaining to corporate Fandango is awful! When it comes to the tickets purchased for a special pricethey are nonrefundable. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. At that point, locate the movie you are inquiring about and click on a showtime. We can accommodate small private groups (birthday parties, camp outings, etc. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). This is illegal and I will not just forget and move on. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Never ever deal with these people. Store or bakery-purchased cakes are allowed only with a pre-planned event. I know for certain it was once it was purchased. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. 2018-02-10. false. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund.